The fine print
Terms and conditions
Go make yourself a cup of tea, take a seat and please take a few minutes to read through these before placing your order. By placing an order, accepting your service agreement and paying a deposit with Mignone Cakes Pty Ltd, you agree to the terms below.
Deposit and confirmation
Once your request has been received, I will email you a quote, which is valid for 7 days. Once you accept, I'll send an invoice with the details for you to double check. A non-refundable deposit of 25% is due 7 days after the invoice is sent. By paying it, you confirm that all the details of your booking are correct. Until the deposit is paid, your booking is not confirmed and your date remains available to other bookings.
Balance
The balance of your order is due two weeks before the event. The due date is on your invoice, and I will send a reminder email beforehand.
Cancellations and refunds
Please advise me in writing by email to hello@mignonecakes.com as soon as possible. For cancellations made more than 14 days before your event, you will be refunded the balance, less the non-refundable deposit. For cancellations made less than 14 days before the event, I am unable to provide a refund. If I need to cancel your booking for any reason, I will provide a full refund.
Date changes
If you need to change the date of your event, please let me know by email to hello@mignonecakes.com at least 14 days in advance.
Design requests
Send me cake inspiration pictures when placing your order and I'll create a cake that takes inspiration from them. I won't clone another maker's piece.
Order changes
Let me know by email at least four weeks before your event and I will do my best to accommodate. Most minor changes will not cost extra, but major changes such as the size of the cake, the flavour or the delivery address may alter the final cost.
Allergens
My kitchen uses gluten, nuts and dairy. I have food safety processes in place and do my best to minimise the risk of cross-contamination, but I cannot guarantee that my cakes are 100% allergy free.
Storage
If your cake is delivered on the day of the event, keep it in the fridge on a hot day or in a cool place on a cooler day. If you receive it the day before, store it in the fridge overnight. Bring it to room temperature before serving.
Pick-up and delivery
Pick-up is by arrangement. Transport your cake in a cool vehicle on a flat surface, such as the floor of the passenger side or the boot. I take no responsibility for damage to cakes after pick-up. For delivery, the cost is quoted on your order confirmation. It is your responsibility to make sure someone is there to receive the cake at the agreed time. If no one is there, the cake will be left unattended at the venue.
Photographs
Mignone Cakes Pty Ltd reserves the right to take and use photographs of your cake for marketing and advertising on my website and social media accounts.
Variation from pictured items
Screens are not all calibrated the same way, so there may be slight colour variations between what you have seen online and your cake.
Disclosure of information
I will never disclose your personal information to anyone outside the business unless you have expressly authorised me to, or unless required by law. Under no circumstances will I sell your information.
Agreement
By proceeding with your order, you agree with the terms and conditions outlined above.